All Exercise Equipment $100+ is shipped FREE to destinations within the
Continental USA. Everything else* ships for just 4.99 flat rate shipping applies to Continental USA only
Most exercise equipment will ship within 5 business days. Please
note, most of these items are oversized, heavy and can take substantially
longer to ship then smaller items ordered over via the internet. In order
to keep shipping costs to a minimum, these items are usually shipped via
"ground" or "freight" shipping services. Shipping
times vary.
All exercise equipment is shipped to curbside and/or door
only meaning that the shipping company will not bring the item in to your home. If you require that "white glove service" please request at time of ordering (extra charges will apply). Please allow sufficient transit time for your order to arrive.
The Whole Body Store contracts with most manufacturers so that shipping is
coordinated from their warehouse to your door, thereby eliminating expensive
storage and additional shipping and handling charges which can substantially
add to your price. We constantly streamline our processes and pass those
savings on to you!
Returns:
All defective units are covered by manufacturer warranties. Every unit is guaranteed to be in new condition and working correctly when delivered. Manufacturers have committed to correcting any and all problems. We will assist you in every way we can to make sure the manufacturer’s warranty policy is followed.
Whole Body Store cannot be liable for mistaken, incorrect, unwanted
or refused orders. In the case of "Buyer's Remorse" all authorized returns
are subject to a 20% restocking fee and buyer will be responsible for all
shipping fees. In addition, if delivery is refused for any reason all shipping fees (to and from) will be the responsibility of the buyer. We encourage you to call or email us with any questions BEFORE you finalize your purchase, so we can ensure the best possible product and service for you.
Some of our product manufacturers will also ensure a product satisfaction
guarantee, which will allow the return of non-defective merchandise.
However, some manufacturer's do not, and will only allow for the replacement of
defective parts or products. Each product is different. In
addition, some manufacturer's charge a re-stocking fee, as well as, additional
shipping and/or handling charges in the case of “Buyer’s Remorse”. In
order to maintain our low prices, we must pass the same manufacturer policies
onto each customer purchase.
To be eligible for a refund, you must contact WholeBodyStore in writing within 7 days of receiving delivery of your purchased item. Items must be returned in same condition as received and in original packaging within 10 business days of receiving written authorization from WholeBodyStore. You must prepay shipping and handling charges and either insure the shipment or assume responsibility for risk of loss or damage during shipment. Return pick-ups are only scheduled during normal business hours. Once shipment arrives and is in acceptable condition per our above state requirements, WholeBodyStore will credit your purchased price back, minus a 20% restocking fee and any applicable shipping charges to your original form of payment. ALL Product Returns must be coordinated with and authorized by Whole Body Store prior to returning any product. Most exercise equipment ships directly from manufacturer facilities and must be returned to the shipping origination facility. You must receive a return authorization RMA from us before you attempt to return any product purchased. Please include your order number, product purchased and full explanation for return. We'll do our best to streamline this process.
